Boy...glad I wasn't here for that hahahahaahaSure TiGeo. I would argue that this is far different than any Belgian Castrol craze.
Boy...glad I wasn't here for that hahahahaahaSure TiGeo. I would argue that this is far different than any Belgian Castrol craze.
@TiGeo - you’re missing the point. The guy who had the interaction is now satisfied. He’s the one to judge."Bad" customer service is in the eye of the beholder, not the group here/anyone else's experience. He didn't recieve a response therefore, he thought that was bad CS. Easy to understand to me...I would have called and not taken issue with it but this isn't about me, it's about his experience and the group think here/"feel" was that of "don't worry about it/not a big deal/you should have called/etc."...
I have asked HPL three times over the past few weeks, with no response. So, I thought I'd ask the group.
I bought the HPL Euro 0w20 to put in my Mini JCW engine (a BMW B48), but, with no response from HPL that this is acceptable to be used in this engine, I'm thinking of just putting it in an Accord that has over 100,000 miles on it. I know it's sufficient for the Accord engine. Anyone have a recommendation to put it in the B48? Thanks.
@TiGeo the above are the posts by the OP. Nobody is taking issue with these posts.Based upon the response I've received, I will have no hesitancy to buy HPL products in the future. I only used one method of contact that was provided...if I were in an urgent situation, I could have used the phone number on the site, but, I never did as I wasn't yet about to crawl under a car. David found my 3 inquiries, explained what happened, and provided contact information via direct messaging if I wanted a personal phone call conversation, as well as answered the question.
I don't see how the response to a simple communication glitch could have been better.
Question...will you buy HPL products again?
If I'd had the lack of response that you've had from a manufacturer, that would be all provocation I need to buy a different oil.
With all of the great oils on the market today, I'd pick another brand and never look back.
Ed
These two, from somebody who is not an HPL customer, are the ones being criticized as unreasonable.Yep. I have no hesitation.
David replied because BITOG is one of the larger target audiences for HPL products, and that's just plain smart marketing to do so.
When the OP says..."I have asked HPL three times over the past few weeks"... and he has to ask an outside source for their feedback, I am not impressed with HPL customer service.
Ed
Yes but of that "kind of high" likelihood what is the likelihood that it would be both 1) lubrication related and 2) they would ask for the details of each oil change? I'd just use the HPL 0W20 equivalent.Back to motor oil. It is an interesting premise, whether or not to use spec'd/certified oil in a Mini.
There is the dreaded LL-17FE. My limited, anecdotal information is that the likelihood of a warranty claim on a Mini is kind of high.
Hmmmm. HPL Euro 0W20 ("OVERKILL") gets my vote. Or Euro 0W30.
B48 has a higher chance of LSPI then the previous N20. However, it is FAAAAR better engine in every other aspect. There were some instances of LSPI, but I am not sure current BMW approvals have LSPI test. I would go here with whatever HPL has that is also MB229.52 equivalent.Yes but of that "kind of high" likelihood what is the likelihood that it would be both 1) lubrication related and 2) they would ask for the details of each oil change? I'd just use the HPL 0W20 equivalent.