So I purchased a 2018 Mazda 3. Recently, the backup camera start to flicker and then scroll up and down. The problem is intermittent, and I have no idea how to trigger it. I did save a video of it happening on my phone.
I took it to the dealer, and they said they couldn't get it to happen. Even with the video, apparently unless they can get it to happen, they can't fix it. They did update the firmware, but the issue did not go away. Apparently, the video of it happening is not enough. I contacted Mazda's corporate office in case I just have a bad dealer (this is my first experience with them), but they pretty much confirm the same thing, which is no service unless they can see it for real. They did however indicate that they will send them the video to see if there is anything we can do.
Question: Is this typical behavior for a car manufacturer? This is my first Mazda, so I am not familiar with the vendor. In addition, I have had warranty repair before from Ford and Subaru, but did not encounter similar issues. What can I do to get my issue fixed?
Paul
I took it to the dealer, and they said they couldn't get it to happen. Even with the video, apparently unless they can get it to happen, they can't fix it. They did update the firmware, but the issue did not go away. Apparently, the video of it happening is not enough. I contacted Mazda's corporate office in case I just have a bad dealer (this is my first experience with them), but they pretty much confirm the same thing, which is no service unless they can see it for real. They did however indicate that they will send them the video to see if there is anything we can do.
Question: Is this typical behavior for a car manufacturer? This is my first Mazda, so I am not familiar with the vendor. In addition, I have had warranty repair before from Ford and Subaru, but did not encounter similar issues. What can I do to get my issue fixed?
Paul