Originally Posted By: BearZDefect
I have a Dell whose battery went bad within a month of getting it brand new. The support person took forever to accept that the battery simply refused to accept a charge. But after spending plenty time jumping through his hoops (my loss but he was on the clock) he did send me a replacement. The replacement was a refurb, but it has worked.
In contrast, the ThinkSupport folks (in Atlanta I take it) for Lenovo are good, little wasted time. But the EasyServ people (in Memphis, TN) don't care to repair much of anything under warranty, instead choosing to blame the user for damage. Is that any better?
A friend bought a Toshiba Portege a couple of months ago. The LCD cracked recently.
Toshiba support says this is user damage, you can pay us to replace it even before seeing it.
Warranty support is thin these days, and LCDs and batteries come from the lowest bidder of the month. I suppose
those additional "accidental damage" warranties that I am not fond of are becoming more useful than before.
I've run into this sort of issue three times now. Luckily, the first time I ran into that the Indian guy transferred me to his supervisor who transferred me to some guy who claimed to be in some eastern European country that I've never heard of. I couldn't find it using a Google search and strongly suspect it's a made up name, but supposedly it shares a border with Transylvania. Near as I can tell, that means it's an imaginary donut hole country inside Romania. Anyway, that guy gave me specific instructions on how to make it look like a manufacturing defect made it necessary to replace the whole unit, a cell phone.
If you find you've got a defect that looks like accident damage, consider whether or not you can simulate an obvious defect by inducing thermal shock, polarity reversal, or an overvolt condition that would not normally happen as an accident. Don't start any fires or cause any explosions along the way and keep water out of places where water does not belong.
