So one arguement used to be shifting structure. Moving to service economy...Well those jobs are leaving too...again I ask how this helps me or my community? Because you have not answered that question yet. All I see that will happen is widening of the gap between rich and poor and extinction of middle class.
A) I do not think I am smart or the oracle of delphi by a long shot
If I was that smart I be already making a planned 6-figure salary!
B) Your question is serious and valid.
It is a difficult solution for one I can not answer.
So I present these problems: If we can change people here then we become more competetive.
There is however as you mentioned a difference between Service jobs and Manufacturing.
Service is complex. For example anyone could be a 1-800 credit card or Airline reservation customer specialist. You only need the English Language, rudimentary computer skills and some common sense courtesy *lol*
Then again the second aspect (of many) for call centers becomes more specific.
I am sure you have had a situation where your insurance claim was denied since the idiot the insurance adjuster had nil medical experiance what so ever. How can such a person have the know how to know the value of any medical test or procedure when your health is at stake?
So in comes India plenty of doctors and engineers who would be glad to take up these calls at a fraction of the wage.
Would you not want a doctor reviewing your critical cancer bioposy order over some twenty-x year old with no medical experiance at a call center?
Wages aside, i think we live in a corporate situation where companies are rightfully paranoid
of being sued XXX million by anyone for frivlous reason.
2nd, I already indicated the percieved work ethic difference. Why give people smoke etc breaks when we can work them hard elsewhere and they won't sue us for anything
? They will gladly get the job done and not B*** about it.
So people need to start working 110% in whatever job they have. No excuses or nothing. The harder you work the more profitable/valuable you become.
Yes, I still can not answer your question. So this little story may lead you in the right direction:
I will close with a corporate culture trait of Japanese executives vs. American ones. Perhaps the American companies could have done more...the answer is elusive.
Company is in Trouble
What do you do?
American CEO: get rid of anyone necessary!
Japanese CEO: How much of my salary and that of my executives should we cut to save as many employees as possible.
PS - My Chevrolet was built in Quebec, Canada
Since i love Canada I consider it one and the same of an "American" car built in Detroit.
I know Canadians get pissed off if you say we (canadians and americans) are the same...but it is a compliment of sort.