I worked 30 years for a company that for the first 20 was run by Engineers. It was great, they listened to the service dept and to their customers. They sent everyone to training classes when new technology was introduced, Service , sales and customer service. We had a great reputation in the industry and customers that would stay with us for decades. Then we went public in the US and the management changed to sales executive and accountants. Training classes were reserved for service, customer service was moved overseas, rating cards were sent to customers instead of casual calls, customers who did not have a service contract were constantly being pushed to the back of the line. In 5 years we started loosing customers that had been with us since before I started, service engineers started taking jobs with other companies and new service guys were being sent out alone which never happened before. I retired along with many others in frustration, and now the company is just one of the pack. The employee pride is gone and it shows.