- Joined
- Aug 4, 2020
- Messages
- 557
I ordered a $1000 PC on October 5th. It was scheduled to arrive on the 10th. As I type this, it is STILL in 'delayed' status and has not left their warehouse. I purchased it after finding it on SlickDeals, but it wasn't a super popular item. Not everyone has $1000 to throw around. I've called Walmart.com at least 20 times in the last 3 weeks. It's always the same foreign rep reading the same unhelpful script. 'Supervisors' repeat this useless charade. Let me be clear, I'm not a 'Kevin' demanding my item appear out of thin air, especially in an electronic chip shortage as well as a shipping container/port emergency. I'm realistic, and I understand the current environment. What I have an issue with is the fact that countless people are reporting on SlickDeals that their orders are being automatically canceled after 20 days. But it doesn't end there. Several times since I placed my order I've seen this item back in stock on Walmart.com, shipped and sold by Walmart directly, as recently as 1 hour ago. Two supervisors have told me the item is backordered without an ETA, and they positively do not have this item in any of their warehouses. So why is Walmart selling inventory they do not have?!? This is completely unacceptable. They have definitely canceled peoples' orders who placed them 20-25 days ago, but they're still taking more orders that they know they can't fulfill? If I wasn't in my current lucky situation and had my order canceled I'd be absolutely irate that people have the opportunity to receive one when I paid for mine weeks ago and was ignored.
What's even more infuriating is that there is absolutely nobody I can get information for beyond your local store manager or a dot com 'supervisor.' The only confirmed entity above these two that I've discovered is a "customer resolutions team" that can only be contacted via internal email. No website tech support, no fulfillment division, no corporate contact, nothing. I was even directly told that if my order is canceled (with or without my consent), I will have no leg to stand on. I won't be able to reverse it, I won't be able to reorder it if it's out of stock, nothing. I'm just completely out of luck.
So again, I'm not demanding things appear out of thin air. I don't care if I have to wait until 2022 to receive the item, as long as I actually get it. I'm just upset that I can't open the correct eyes to allow them to see the problem at hand here (allowing items to be sold when previous orders remain unfulfilled or were canceled, and they have confirmation of zero inventory). Does anyone else have any experience, information, or advice when dealing with a highly unusual issue regarding Walmart.com? Bonus points if you have some contact information...
What's even more infuriating is that there is absolutely nobody I can get information for beyond your local store manager or a dot com 'supervisor.' The only confirmed entity above these two that I've discovered is a "customer resolutions team" that can only be contacted via internal email. No website tech support, no fulfillment division, no corporate contact, nothing. I was even directly told that if my order is canceled (with or without my consent), I will have no leg to stand on. I won't be able to reverse it, I won't be able to reorder it if it's out of stock, nothing. I'm just completely out of luck.
So again, I'm not demanding things appear out of thin air. I don't care if I have to wait until 2022 to receive the item, as long as I actually get it. I'm just upset that I can't open the correct eyes to allow them to see the problem at hand here (allowing items to be sold when previous orders remain unfulfilled or were canceled, and they have confirmation of zero inventory). Does anyone else have any experience, information, or advice when dealing with a highly unusual issue regarding Walmart.com? Bonus points if you have some contact information...
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