Discount Tire Has Done Good

[DB_Cooper]

Most retailer's "road hazard" are an add on extra not related to the manufacture. The cash you spend when you buy a "road hazard" add on goes into a separate account. The retailer pulls that cash from the RH account to pay for your road hazard claim and clear the repair order as paid..and provide good customer service.

If they can make a claim back to the tire manufacturer..it is on them to make and settle a claim. You are driving down the road..it won't matter.

My daughter has an Audi A6 Quattro. I put new tires on it at Discount Tire. About six months later she had a slow leak due to a nail in the sidewall of one tire.

Discount Tire replaced all four tires (because it is 4 wheel drive) under the road hazard warrant. The sidewall puncture could not be repaired..so four new tires. Cost her $7.

 

[aa1986]

Originally Posted By: stephen9666
Originally Posted By: HerrStig
Maybe some of us understand WE are paying MORE for Michelin tires when Michelin eats a road hazard warranty claim on a tire damaged by owner neglect. Why reward owner neglect?


Originally Posted By: HerrStig
THAT'S what you call making Michelin eat tires which were NOT damaged by a road hazard? Meanwhile, Michelin makes a little "adjustment" in the price of tires to cove for the higher "road hazard" costs.


You're a little confused about tire warranties. I know a decent amount about them because I worked in a retail tire shop for about four years.

For the purpose of this discussion there are three types of tire warranties:
-Tire manufacturer defect warranties. These cover things like broken belts, abnormal dryrotting and other things deemed manufacturing and material defects. These do not cover road hazards.

-Road hazard warranties sold by the retailer. Pretty much every tire chain sells these as an option when you buy tires. They're like any other extended warranty sold by a retailer, in that they're separate and additional to the factory warranty.

-Road hazard warranties provided by the tire manufacturers. These are pretty rare and generally have big restrictions like they only are active for the first 2/32" of treadwear or something.

For example, the current Michelin replacement tire warranty booklet specifically says road hazards are not covered under the manufacturer warranty:
Quote:
WHAT IS NOT COVERED
This warranty does not cover tires damaged due to
misuse, abuse or accident such as:
– Road hazards (e.g., cuts, snags, bruises, impact damage or punctures)



It's pretty clear the OP's tires were warrantied under the aftermarket road hazard warranty sold by DT. That means Michelin will not "eat" any cost in this situation.

The exclusions quoted above by the Critic are the wording of DT's aftermarket road hazard warranty, not an official Michelin warranty.

Now, if DT was trying to sneak a road hazard claim in under the factory defect warranty, then you would have a valid complaint. But, it would likely be noticed (especially if they were consistently trying it) and rejected.

Back on the original topic,
It seems DT gives their local stores and store managers a lot of leeway to make deals and secure sales. They seem very focused on making customers happy and beating other places on price.

We just got the first DT in our area. I just bought a set of tires there and was overall quite impressed. They're going to be my first stop for tires in the future.


Good explanation.

If I recall, the OP drives a lot.

DT make a record of mileage. In their computer they probably know who the more frequent repeat customers will be.

I have been less impressed with them recently, but the good thing is there are many locations and if you have a problem and escalate it, they'll take care of you.

 

[CKN]

Gee....and I thought maybe there was a VALID REASON why Michelin tires cost so much!(Dry rot not included).

 

[SteveSRT8]

Originally Posted By: CKN
It just goes to show that some stores go out of their way to please their customers. As far as some "raining on the parade" the Internet is full of negativism....why not here.


Seems as though YOU are the negative one...

Originally Posted By: CKN
Gee....and I thought maybe there was a VALID REASON why Michelin tires cost so much!(Dry rot not included).


Good customer service is PRICELESS. My company is 5 star rated only because we obsess over the details. Cost is almost never a factor, and a good review by a client on a public message board is a valuable asset!

 

[CKN]

Not negative necessarily. Just two points that are true.

1) They do cost more

2) There have been more widespread reports of dryrot than Michelin's previous generation of tires.

The second point has been mention on BITOG and elsewhere on the Internet.