Delta Airlines - First class customer service

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Apr 15, 2010
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Location
Atlanta,GA
Friend of ours was connecting through Atlanta and her inbound flight was delayed due to snow so.she was late and unable to make her connecting flight. Her airline knew this and was waiting for her and two other passengers at the gate where they were directed outside into an awaiting Porsche SUV which ferried everyone to the gate for the connecting flight. Wow.
 
That’s a Delta thing I believe. I’ve seen them do it in Atlanta before.
IMG_4929.webp
 
Friend of ours was connecting through Atlanta and her inbound flight was delayed due to snow so.she was late and unable to make her connecting flight. Her airline knew this and was waiting for her and two other passengers at the gate where they were directed outside into an awaiting Porsche SUV which ferried everyone to the gate for the connecting flight. Wow.
Mercedes SUV in Frankfurt.

The customer service representative was waiting for me on the jet Bridge, holding a sign with my name.

We went straight down the stairs into the SUV. Then across the ramp and up air stairs to the waiting aircraft. The plane was waiting for me, and the door was closed behind me.

Even better, my bags made it on the flight, too
 
Friend of ours was connecting through Atlanta and her inbound flight was delayed due to snow so.she was late and unable to make her connecting flight. Her airline knew this and was waiting for her and two other passengers at the gate where they were directed outside into an awaiting Porsche SUV which ferried everyone to the gate for the connecting flight. Wow.
Lufthansa does this for their vip really high mileage customers.
 
Lufthansa does this for their vip really high mileage customers.
Lufthansa did that for me, in the post above. United does it as well. But you have to be Diamond Medallion (Delta) or 1K (United).

The 100,000 mile annual threshold for those has been replaced by a combination of dollars and flight segments on both Delta and United.

There’s so many more people flying, that both Delta and United have raised those threshold. My understanding is it’s about $22,000 of annual spending along with somewhere around 60 flights to reach those levels.

By the way, I was landing in Frankfurt on United, and Lufthansa were the ones that picked me up and took me to awaiting airbus A330 that was going down to Bahrain.
 
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FYI:
This may fall into the "Who Cares" dept., given you globetrotters' great distances.

SNF, French National Rail, had P2 Volvo 70 series wagons to shuttle their "high rollers' (just made that up) around the gares of Paris.
First Class rail cars sport a yellow stripe where the roof of the coach meets the wall.
The car I saw had said stripe along the bottom of the glass from rear door to the taillights.
The kicker was that the car was for sale in Hasbrouck Heights, NJ.
I didn't buy it.

Norwegian Rail had us clamber over 7 sets of tracks to get a train they were holding for us.
Is that the same? (ha-ha)

edit: I wonder if Atlanta being Delta's HQ town had something to do with that great service being available.
 
In Atlanta their hub yes. In other non hub airports good luck .
I think the question is one of hub, but people are only making tight connections in the major hubs.

If, for example, you’re landing at Bradley Field, and going to Hartford, you didn’t have a connection.

I have seen the United SUVs in Los Angeles, San Francisco, Denver, Washington, Chicago, and New York. It’s pretty easy from my vantage point (when I’m parking the airplane) to see the Mercedes. I can see all of the ground vehicles.

I have ridden in the SUV in Frankfurt.

All major hubs. All where connections were tight.

With one notable exception, and that is Los Angeles. I think the SUVs in Los Angeles exist to take celebrities directly from security to the aircraft without having to deal with the public. I’ve carried quite a few.
 
I've never had a bad experience on Delta. I even got to fly from Huntsville to Detroit on an almost empty CRJ700 after our original plane was delayed for a repair and most of the other passengers re-booked; I waited because I was hoping the (work) flight would be cancelled. Closest thing to a private flight I've ever had. Flight attendant told me I could sit wherever I wanted and gave me all the Biscoff cookies. :cool:
 
Lufthansa did that for me, in the post above. United does it as well. But you have to be Diamond Medallion (Delta) or 1K (United).

The 100,000 mile annual threshold for those has been replaced by a combination of dollars and flight segments on both Delta and United.

There’s so many more people flying, that both Delta and United have raised those threshold. My understanding is it’s about $22,000 of annual spending along with somewhere around 60 flights to reach those levels.

By the way, I was landing in Frankfurt on United, and Lufthansa were the ones that picked me up and took me to awaiting airbus A330 that was going down to Bahrain.
I had a professor who taught an aviation law class that said "There are so many frequent flyer miles unused that if everyone cashed theirs in tomorrow airlines would go bankrupt. "
 
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