Found this interesting.
Quote:
AOCA Uncovers Misleading Warranty Notice Scheme in Canada
The Automotive Oil Change Association (AOCA), which represents the fast lube industry in North America, recently investigated the following notice found printed under the hood of several Chrysler vehicles in Ontario, Canada:
"DaimlerChrysler Canada reserves the right to deny warranty coverage if not all of the recommended scheduled maintenance is completed and performed using only genuine Mopar parts and lubricants."
When AOCA questioned Chrysler Canada Inc. (formerly DaimlerChrysler Canada) about the notice, Chrysler Canada Inc. responded that the company "is not familiar with and has no knowledge relating to the notice…and the contents are not attributable to Chrysler Canada Inc. in any way."
AOCA found that, apparently, these stickers may have been produced and attached to vehicles by a local dealer.
"To our knowledge, this kind of activity is inconsistent with Canadian law, as it would be in the U.S.," said Steve Christie, executive director of AOCA.
Vehicle owners whose cars are under warranty will not violate their warranty by having their oil changes performed by someone other than the dealers, such as fast lubes.
Canadian fast lube operators who encounter this misleading notice language are encouraged to provide their customers with a copy of the written response from Chrysler Canada Inc., which has already been forwarded to all AOCA members in Canada. Non-member operators may contact AOCA headquarters at 1-800-331-0329 for additional information.
Quote:
AOCA Uncovers Misleading Warranty Notice Scheme in Canada
The Automotive Oil Change Association (AOCA), which represents the fast lube industry in North America, recently investigated the following notice found printed under the hood of several Chrysler vehicles in Ontario, Canada:
"DaimlerChrysler Canada reserves the right to deny warranty coverage if not all of the recommended scheduled maintenance is completed and performed using only genuine Mopar parts and lubricants."
When AOCA questioned Chrysler Canada Inc. (formerly DaimlerChrysler Canada) about the notice, Chrysler Canada Inc. responded that the company "is not familiar with and has no knowledge relating to the notice…and the contents are not attributable to Chrysler Canada Inc. in any way."
AOCA found that, apparently, these stickers may have been produced and attached to vehicles by a local dealer.
"To our knowledge, this kind of activity is inconsistent with Canadian law, as it would be in the U.S.," said Steve Christie, executive director of AOCA.
Vehicle owners whose cars are under warranty will not violate their warranty by having their oil changes performed by someone other than the dealers, such as fast lubes.
Canadian fast lube operators who encounter this misleading notice language are encouraged to provide their customers with a copy of the written response from Chrysler Canada Inc., which has already been forwarded to all AOCA members in Canada. Non-member operators may contact AOCA headquarters at 1-800-331-0329 for additional information.
