Any reasonable human being should understand that even if the vehicle is still under some type of bumper to bumper coverage, there are circumstances where it's not the vehicle or component's fault for the issue. Like said, rodent chewing, water in the fuel, running over something and causing damage, etc..
A good service adviser should be able to explain this in such a way that they'll do everything in their power to make sure there's no charge, but the potential for have to pay is always going to be there. If the customer doesn't like it, they don't have to have their vehicle worked on there.
A good service adviser should be able to explain this in such a way that they'll do everything in their power to make sure there's no charge, but the potential for have to pay is always going to be there. If the customer doesn't like it, they don't have to have their vehicle worked on there.
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