wemay
Site Donor 2023
This is the second time this has happened to me. The first time was with a KIA.
VW has two prompts on the information screen. One is the oil change, the other is for inspection. Today I went in for inspection. When I get my invoice, it reads "oil change, tire balance plus rotation and inspection (dirty cabin air filter). " $89 for oil change with free tire balancing plus rotation and $20 for cabin air filter.
I pointed this out to the Service Advisor. Not in a defensive way, but as a simple error. Let me tell you...these guys were so apologetic it took me aback. The visit ended up being NO COST ( and they offered me a free oil change next time. The attitude and professionalism was so good that I turned down the free change because their owning up and apology was enough. I will have no problem spending my money there (hence below).
On a side not, when I purchase my oil change supplies at the dealer (6qts of VW508.00, oil filter and oil pan plug, it comes out to $65.
If I do it there, they siphon topside and balance/rotate your tires for $89. I might just switch the Passat to dealer service only.
VW has two prompts on the information screen. One is the oil change, the other is for inspection. Today I went in for inspection. When I get my invoice, it reads "oil change, tire balance plus rotation and inspection (dirty cabin air filter). " $89 for oil change with free tire balancing plus rotation and $20 for cabin air filter.
I pointed this out to the Service Advisor. Not in a defensive way, but as a simple error. Let me tell you...these guys were so apologetic it took me aback. The visit ended up being NO COST ( and they offered me a free oil change next time. The attitude and professionalism was so good that I turned down the free change because their owning up and apology was enough. I will have no problem spending my money there (hence below).
On a side not, when I purchase my oil change supplies at the dealer (6qts of VW508.00, oil filter and oil pan plug, it comes out to $65.
If I do it there, they siphon topside and balance/rotate your tires for $89. I might just switch the Passat to dealer service only.