Originally Posted By: caprice_2nv
I agree 100% with Kesta's. I'm currently a service adviser until I go back to school next month. The stuff I do to my car is way beyond what I would recommend my customers do.
If i did recommend all that stuff at the intervals I do on my own, they would think I'm trying to rip them off. Luckily most of our customers don't look at us with the same distrust that many of the members on here do when it comes to repair facilities. Most of our customers are long term customers and we could easily change their opinion of us if we started trying to up sell at the intervals we'd do on our own vehicles.
We recommend they change their brake fluid and p/s fluid when it becomes very dark looking. Coolant and trans fluid we try and get done at the intervals the manufacturer recommends, but if a customer needs other expensive mechanical repairs when they're in it's hard to sell them maintenance on top of that at the same time.
When I took my car(s) to my mechanic for services, I saw most 10+ years/100+k miles cars never had P/S fluid, Brake fluid and coolant changed, the fluid in reservoirs are very black. When asked, the mechanic said they didn't recommend changing those fluids because the customers may perceived it as up-selling. But they did sucked out old brake fluid in the reservoir and poured in the new fluid if they do the brake.
Majority of car owners don't read their owner manuals, to them the only schedule maintenance is oil change. Everything else will not be replaced until it failed.
I agree 100% with Kesta's. I'm currently a service adviser until I go back to school next month. The stuff I do to my car is way beyond what I would recommend my customers do.
If i did recommend all that stuff at the intervals I do on my own, they would think I'm trying to rip them off. Luckily most of our customers don't look at us with the same distrust that many of the members on here do when it comes to repair facilities. Most of our customers are long term customers and we could easily change their opinion of us if we started trying to up sell at the intervals we'd do on our own vehicles.
We recommend they change their brake fluid and p/s fluid when it becomes very dark looking. Coolant and trans fluid we try and get done at the intervals the manufacturer recommends, but if a customer needs other expensive mechanical repairs when they're in it's hard to sell them maintenance on top of that at the same time.
When I took my car(s) to my mechanic for services, I saw most 10+ years/100+k miles cars never had P/S fluid, Brake fluid and coolant changed, the fluid in reservoirs are very black. When asked, the mechanic said they didn't recommend changing those fluids because the customers may perceived it as up-selling. But they did sucked out old brake fluid in the reservoir and poured in the new fluid if they do the brake.
Majority of car owners don't read their owner manuals, to them the only schedule maintenance is oil change. Everything else will not be replaced until it failed.
