BMW dealer telling me BMW won't cover wheels because of Ceramic Coating??

Joined
Nov 12, 2020
Messages
752
Location
Chicago, IL
I took my car into Motorwerks BMW so they could look at the two wheels that were peeling (I can literally scrap the clear coat off with my fingernail). The service writer is telling me the ceramic coating is peeling and not the wheel's finish. How can ceramic coating peel? You can't peel wax off a car. How can you peel ceramic coating? I took it to another dealership and they told me the same thing. BMW won't cover the wheels since they've been coated. Seems like a bunch of b.s. I might take it to another BMW dealer and not tell them the wheels been coated. From my understanding, BMW pays techs. for warranty work. So what the hell 🤣
 

mosaud1998

Thread starter
Joined
Nov 12, 2020
Messages
752
Location
Chicago, IL

Attachments

  • 296955347_3238578883061443_1837802016464983185_n.jpg
    296955347_3238578883061443_1837802016464983185_n.jpg
    67 KB · Views: 194
Joined
Aug 30, 2004
Messages
28,731
Location
CA
How can ceramic coating peel?
Ceramic coatings cannot peel - they are not thick enough for this to happen. But the carrier liquid used for some of these coatings can be extremely caustic, so perhaps BMW has concerns that the carrier has attacked the finish.

You probably should've kept your mouth shut. It was the equivalent of showing up to the dealer with an engine concern and saying you only used 20W50 for oil changes.
 

mosaud1998

Thread starter
Joined
Nov 12, 2020
Messages
752
Location
Chicago, IL
Ceramic coatings cannot peel - they are not thick enough for this to happen. But the carrier liquid used for some of these coatings can be extremely caustic, so perhaps BMW has concerns that the carrier has attacked the finish.

You probably should've kept your mouth shut. It was the equivalent of showing up to the dealer with an engine concern and saying you only used 20W50 for oil changes.
Well, one last dealership I'll visit. This time, I'll keep my mouth shut
 
Joined
Sep 5, 2021
Messages
1,432
1. Check BMW forums to see if this is happening to other owners with the same wheels. If so, it's a BMW problem.

2. Was this part of a dealer "appearance package"? Then seek remedies from the dealer or company who applied it, they probably have a warranty.

3. You might have a case with the ceramic coating company but good luck having them pay for the wheels
 
Joined
Apr 15, 2010
Messages
8,759
Location
Atlanta,GA
The dealer gets reimbursed for the rims by from BMW NA. If BMW NA determines that the rims have some sort of coating the dealership runs the risk of not getting reimbursed. BMW NA has no idea what products were used in the process of applying the ceramic coating.

It's extremely odd for two rims on the same car to have peeling clearcoat. It's a red flag for sure.
 

JC1

Joined
Nov 29, 2008
Messages
6,741
Location
Oshawa, Ontario Canada
Ceramic coatings cannot peel - they are not thick enough for this to happen. But the carrier liquid used for some of these coatings can be extremely caustic, so perhaps BMW has concerns that the carrier has attacked the finish.

You probably should've kept your mouth shut. It was the equivalent of showing up to the dealer with an engine concern and saying you only used 20W50 for oil changes.
As he holds the jug of supertech in his hand at the dealership..... 😅😅😅
 
Top