Just bought rotors and pads from RA. First time I have used them since they went 100% electronic with no telephone support. Was a little concerned about how a problem would be handled. Turns out one rotor had a defect. I was pleasantly surprised to see how easy and efficient the RA system is. Just took seconds to answer a few questions and print out a return Fedex label. With a couple hours of dropping return at FedEx, my replacement rotor was shipped and I will get it today, one day after making the return. Very slick.