Automated RockAuto

Status
Not open for further replies.
Joined
Dec 2, 2005
Messages
1,412
Location
Kennett Square, PA
Just bought rotors and pads from RA. First time I have used them since they went 100% electronic with no telephone support. Was a little concerned about how a problem would be handled. Turns out one rotor had a defect. I was pleasantly surprised to see how easy and efficient the RA system is. Just took seconds to answer a few questions and print out a return Fedex label. With a couple hours of dropping return at FedEx, my replacement rotor was shipped and I will get it today, one day after making the return. Very slick.
 
Joined
Jun 28, 2003
Messages
6,652
Location
Illinois
Originally Posted By: skyactiv
They are working hard at putting brick & mortar auto parts stores out of business like Amazon is.
Not many B&M stores can afford to carry a complete inventory any more, no matter what the particular specialty. Even the dealer has to order parts for many things they don't keep in stock.
 
Joined
Mar 21, 2004
Messages
27,991
Location
Near the beach in Delaware
Originally Posted By: artbuc
Just bought rotors and pads from RA. First time I have used them since they went 100% electronic with no telephone support. Was a little concerned about how a problem would be handled. Turns out one rotor had a defect. I was pleasantly surprised to see how easy and efficient the RA system is. Just took seconds to answer a few questions and print out a return Fedex label. With a couple hours of dropping return at FedEx, my replacement rotor was shipped and I will get it today, one day after making the return. Very slick.
Did you price shop for rotors on Amazon when shipping is included. I am Amazon Prime and the RA shipping is a killer for heavy parts like a rotor.
 

artbuc

Thread starter
Joined
Dec 2, 2005
Messages
1,412
Location
Kennett Square, PA
Originally Posted By: Donald
Originally Posted By: artbuc
Just bought rotors and pads from RA. First time I have used them since they went 100% electronic with no telephone support. Was a little concerned about how a problem would be handled. Turns out one rotor had a defect. I was pleasantly surprised to see how easy and efficient the RA system is. Just took seconds to answer a few questions and print out a return Fedex label. With a couple hours of dropping return at FedEx, my replacement rotor was shipped and I will get it today, one day after making the return. Very slick.
Did you price shop for rotors on Amazon when shipping is included. I am Amazon Prime and the RA shipping is a killer for heavy parts like a rotor.
I buy a lot, probably most, of my parts from Amazon. I don’t need Prime as I am almost always able to bundle for free shipping. In this case, rotors and Akebono pads were $131.66 from RA and $136.56 from Amazon, delivered. I always get the 5% RA discount which helps offset shipping.
 
Last edited:
Joined
Aug 19, 2010
Messages
10,831
Location
Champlain/Hudson Valley
When you returned the rotor did you send it to 210 Industrial Pkwy, Cheektowaga, NY? I ask because I'm compiling a list of every auto part warehouse I deal with. I already have 5 for RockAuto.
 

artbuc

Thread starter
Joined
Dec 2, 2005
Messages
1,412
Location
Kennett Square, PA
Originally Posted By: Kira
When you returned the rotor did you send it to 210 Industrial Pkwy, Cheektowaga, NY? I ask because I'm compiling a list of every auto part warehouse I deal with. I already have 5 for RockAuto.
It was Bethpage, NY. Thought I already answered but my post disappeared.
 
Joined
Dec 31, 2016
Messages
10,111
Location
Waco, TX
Originally Posted By: Donald
Did you price shop for rotors on Amazon when shipping is included. I am Amazon Prime and the RA shipping is a killer for heavy parts like a rotor.
On a lot of things, they tell me to not even bother shipping it back
 
Joined
Feb 28, 2010
Messages
1,663
I have a love hate relationship with RA. I have purchased MANY parts from them over the years. Some of their stuff is ok, some is total [censored]. So really look at what your buying. I agree shipping sometimes kills the deal with RA. Shipping costs at times can blow any savings you might get at all vs any local autoparts store. Problem with autoparts stores are, or is selection. Generally for most parts you have maybe 1 or 2 choices. RA you have MANY choices to fit your budget, again if shipping doesn't kill the deal. I have bought some items from RA tail lamps for my 2000 Dodge Caravan. They came with a 30 day warranty. About 6 weeks after install, they failed. Made in China [censored]. They cost about $15 less per tail lamp vs OEM. I ended up buying OEM and all is good, MONTHS LATER. RA is still my go to store for most parts, air filters, oil filters, cabin filters and such, if you buy in bulk and several cars worth at a time the offset of shipping is worth it. Example, I bought some air filters for my 2015 Titan pick up and through RA bought Fram Extra Guard Air Filters for $2.30 each on a blow out deal. I bought 5. I got 5 filters shipping and all for LESS than the price of ONE OEM FILTER. Gotta love that!!! Jeff
 
Joined
Jun 28, 2003
Messages
6,652
Location
Illinois
Their shipping is usually the killer for RA. Even the close out stuff but if it comes for three different warehouses you get three shipping charges.
 

artbuc

Thread starter
Joined
Dec 2, 2005
Messages
1,412
Location
Kennett Square, PA
Originally Posted By: SHOZ
Their shipping is usually the killer for RA. Even the close out stuff but if it comes for three different warehouses you get three shipping charges.
Multiple shipping will always kill the deal.
 
Joined
Dec 8, 2006
Messages
3,431
Location
USA
Originally Posted By: Donald
Did you price shop for rotors on Amazon when shipping is included. I am Amazon Prime and the RA shipping is a killer for heavy parts like a rotor.
I’m a prime subscriber, and I always compare RA to Amazon and a couple other sites. I still end up buying from RA a lot because they beat Amazon on price. That’s not always the case, but it is sometimes. I just ordered a pair of rotors from RA earlier this year because even after shipping they were cheaper than Amazon.
 
Joined
Apr 12, 2012
Messages
795
Location
Michigan
Originally Posted By: Kira
When you returned the rotor did you send it to 210 Industrial Pkwy, Cheektowaga, NY? I ask because I'm compiling a list of every auto part warehouse I deal with. I already have 5 for RockAuto.
here's another one, brook park, ohio. It's a parts plus warehouse. and my last drive belts for the civic came from rockauto. I find that the warehouses/distributors they use have an extremely high turnover for stock. If I were to have ordered the belts from the local Oreilly's they'd be much older, just sitting on a shelf. I also just ordered new brake drums (raybestos) from Rockauto. What was so cool, they dropped shipped them directly from Raybestos! They were manufactured 7/2017! And the ones I got (were defective, returned and refunded) from my local Advance auto were sitting around since 2015! So yeah getting stuff from rockauto is nice. But.. One place I found that does compete on price and service (talking to a real person) is SummitRacing.com! I've been getting parts from them too!
 
Last edited:

dishdude

$100 Site Donor 2023
Joined
Nov 14, 2008
Messages
14,281
Location
Phoenix
Problem is, if you have it all apart your in a world of hurt. If you bought it local, you can hop in another car and drive to get a replacement.
 
Joined
May 15, 2006
Messages
2,508
Location
Lakeside CA and Lake Havasu City AZ
Originally Posted By: SHOZ
Their shipping is usually the killer for RA. Even the close out stuff but if it comes for three different warehouses you get three shipping charges.
You have to watch them carefully. Sometimes the warehouse a specific item comes from depends on how many items in your cart, and if you delete an item, suddenly an item that was coming from warehouse "A" with other parts, now is coming from warehouse "b or c" by itself. This algorithm they employ increases your shipping costs.
 
Joined
Mar 27, 2009
Messages
220
Location
PA USA
Originally Posted By: stephen9666
[quote=Donald] I always compare RA to Amazon and a couple other sites. I still end up buying from RA a lot because they beat Amazon on price.
I always price the two. RA almost always wins even after the shipping cost. Don't forget that RA always has a 5% off coupon code.
 
Joined
Aug 25, 2003
Messages
2,960
Location
DELAWARE
Originally Posted By: skyactiv
They are working hard at putting brick & mortar auto parts stores out of business like Amazon is.
As they should.
 
Status
Not open for further replies.
Top