Amsoil and Ford Warranty

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Originally Posted By: jazzcat
thanks for sounding off guys...some of these debates went on for 20+ pages in the mustang forum...thought i'd refer to some experts here...this is an oil site afterall.


IMHO, if Amsoil really wanted people under warranty to use it they would get the api certification. The oil is already pricey, whats another 20 cents or so a qt? If they don't care enough about everyday users, especially with all the 100,000 mile warranties, let them wait till the warranty is over, then use it. If enough people do not use Amsoil for the first 5 years of the cars life, they may be forced to get the certification and make life easier on everyone (That wants to use Amsoil that is).
 
Originally Posted By: johnachak

IMHO, if Amsoil really wanted people under warranty to use it they would get the api certification. The oil is already pricey, whats another 20 cents or so a qt? If they don't care enough about everyday users, especially with all the 100,000 mile warranties, let them wait till the warranty is over, then use it. If enough people do not use Amsoil for the first 5 years of the cars life, they may be forced to get the certification and make life easier on everyone (That wants to use Amsoil that is).


??? Amsoil does have API certification on the OE and XL lines. That's not really the discussion here at all.
 
??? Amsoil does have API certification on the OE and XL lines. That's not really the discussion here at all. [/quote]

I must have mis read something. I thought the decision had to be made whether to use Amsoil without the starburst symbol AND the Ford 945 spec. in a Ford under warranty when the manual calls for it. Am I wrong?
 
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Originally Posted By: johnachak

??? Amsoil does have API certification on the OE and XL lines. That's not really the discussion here at all.


I must have mis read something. I thought the decision had to be made whether to use Amsoil without the starburst symbol AND the Ford 945 spec. in a Ford under warranty when the manual calls for it. Am I wrong? [/quote]

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This is a very confusing issue for a lot of us. I would like to put the signature or XL series oil in my 2012 V6 mustang.....


As far as the debate from there, well yes it's about what the manual says from a legal perspective. They manual does NOT say "you shall" or even "you must" use the specifications listed. If we took it the way some folks here are saying we would have to use only the Ford products listed. It's my opinion, but I've only been interpreting legal contracts for 30 years.
 
Originally Posted By: johnachak
Originally Posted By: pablo
??? Amsoil does have API certification on the OE and XL lines. That's not really the discussion here at all.

I must have mis read something. I thought the decision had to be made whether to use Amsoil without the starburst symbol in a Ford under warranty when the manual calls for it. Am I wrong?


Lots of things in this thread that may have lead you there if you didn't pay close enough attention.

The OP has a 2012 Ford Mustang that calls for a 5W-20 oil, with the API Starburst, and that meets a specific Ford OE oil spec. The OP wants to use Amsoil XL. Amsoil offers XL in 5W-20 and it does carry API certification and the Starburst. The issue is they do not claim to meet the OE oil spec that is required by Ford. THAT is where the thread started out.

Other people have brought other Amsoil lines of oil and weights into it and some of those do not carry API certification. Amsoil does offer 2 lines of oil, as Pablo said, that are API Certified. They are the OE line and the XL line. Those are the oils to use from Amsoil while under factory warranty as long as they also meet any required OE oil spec as well. Amsoil oils generally do but in this case the 5W-20 XL does not( doesn't list it anyway ).

So this topic is about Amsoil oil not meeting the Ford OE oil spec and the ramifications of that on the OP's warranty. The oil he wants to use is certified through the API to the level required so it is good there. In addition to the specific details relating to the OP's question general warranty requirements also came into the thread.
 
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The Amsoil site must be old then because it only shows the OE 5w20 as the older Ford 930 spec, not the newer 945.

I do agree that he did specify the specific oil type. Instead of the Amsoils that might meet the specs.

It is confusing.
 
Johnachak-

Ford says to use an API certified oil that meets the new Ford 945 spec.

Amsoil XL is API certified, but does not meet the new 945 Ford spec.

Amsoil Sig Series is not API certified, but does meet the new 945 Ford spec.

The question is.... If he uses either of the Amsoil products, will he be covered for warranty purposes?

OP- I would suggest you do what OldCowboy suggested, and just use MC for now. Hopefully the XL line will be 945 certified later this year, and then you can use it without worry.
 
Originally Posted By: hate2work

OP- I would suggest you do what OldCowboy suggested, and just use MC for now. Hopefully the XL line will be 945 certified later this year, and then you can use it without worry.


+1
 
Originally Posted By: steve20
Whim
Honest question here: why would Ford go through the trouble and expense of dismembering the engine (V covers and pan) and then ask for receipts--if they asked for receipts in the first place, it would save them a lot of time and money?


Ok, that was 9 years ago, my memory may be a bit "dicky" about the order of the occurrences
blush.gif
. Any way if they are going to replace the engine they are going to examine it first. Because maybe the receipts are not for that vehicle and logs can be faked. They want to see the actual condition of the engine. Other than neglect engine lubrication failures are few and far between. Neglect is the most common lubrication failure.

Whimsey
 
Originally Posted By: Whimsey
Originally Posted By: steve20
Whim
Honest question here: why would Ford go through the trouble and expense of dismembering the engine (V covers and pan) and then ask for receipts--if they asked for receipts in the first place, it would save them a lot of time and money?


Ok, that was 9 years ago, my memory may be a bit "dicky" about the order of the occurrences
blush.gif
. Any way if they are going to replace the engine they are going to examine it first. Because maybe the receipts are not for that vehicle and logs can be faked. They want to see the actual condition of the engine. Other than neglect engine lubrication failures are few and far between. Neglect is the most common lubrication failure.

Whimsey


When I worked at the Ford dealer proof of maintenance was step 1 with any internal engine failure/problem. Then if all was right engine tear down would take place to find the issue and warranty could continue. IF proof of proper maintenance could not be provided( either from dealer database or from customer with receipts and such )everything just halted. "Most" of the repairs were denied, a few were covered, and some of it ended up in court when no proof could be shown. "Most" of the time the customer paid the price for simply not following the owner's manual guidelines.

When my Sister's 06 Impala had the 3.5L V6 fail( loud engine noise we never could ID )the 1st thing GM requested, once it got to the point it was determined to be internal engine problems, was proof proper maintenance was done. It was all done at the dealer( our parts - they did the work )so it went quick and easy. Proof was provided instantly to GM and the engine tear down and then replacement was approved. Total time down was 7 days and that included waiting for the engine to arrive and of course removal of the old one and installation. Had proof not been shown things would not have gone so smoothly nor so fast.
 
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Originally Posted By: Jim Allen
A lot of needless hand-wringing going on here IMO.

1) The likelihood of any engine failure is not great. The odds are with you.

2) If you use a quality oil, like the XL, and in the recommended viscosity (something I do think is important), changed at a reasonable (or at least justifiable) interval, the likelihood of a failure that can be attributed to the oil is almost non-existant.

3) Most engine failures have easily discernible causes. If it isn't anything directly connected to the lubricant, as it is much of the time, dealers don't often feel the need to dig deeper. Many failures are weak links that dealers see over and over. They don't fight that stuff.

4) Most warranty problems start as dealer problems. Incompetence. CYA. Stupidity. Childish control issues. Whatever. A good dealer will work with you. Work to find a good dealer.

5) In the end, they have to prove it was the lubricant that caused the problem. That's pretty hard to do most often and probably not worth FOMOCO's time, unless it's clear you've been using some of that garbage PQIA has been exposing lately or forgetting to change it.

6) If, despite all the odds being in your favor, fate decrees the most unfortunate combination of circumstances, a stiff fight from a justified owner is often enough to turn the tables. If you aren't up to that, then by all means follow the RECOMMENDATIONS in the manual to the letter and in abject terror. Strangely, in my time at dealers, the people who fought the hardest were usually the people who were the least justified (neglect or abuse) in receiving any goodwill. They often got their way... unfortunately.


Originally Posted By: Jim Allen
I worked at more than five dealers and didn't see much "ball-busting" that wasn't justified (like a guy that went 30K on the factory fill yet demanded a new engine). Ultimately, if "they" want to bust your balls, "they" can tell you you are 10 miles over the OCI and say "tough luck." You'll have to fight that just as hard as if they find you are running some non recommended (but we will assume an otherwise quality) oil. That's why I was talking about lousy dealership people, because it often starts there. Or with power-mad district reps with delusions of grandeur.

Some "recommendations" are purely about profit (who pays the vig to get on the list, or we want to sell OUR branded product) and some (a minority) are about legitimate unique requirements that should be heeded. It's up to YOU, the owner, to know the differences and the details if you decide to vary from the factory.

Beyond legitimate requirements, are you married to some brand? Or to an API Starburst? How can we be? More oils don't have them than do and often it's merely an issue of paying for the certification or not rather than the oil not being "good enough."

It's all moderation. If you are trying write some new book about oil and maintenance and stretching the factory recommendations way out of shape, and a failure occurs as a result, YOU should bear the burden of that. That's fair and right. If a person thinks an OE should bail them out of their own bad choices or mistakes, I see that as a character issue.

So, sure, it could happen that if a failure occurs and you have Amsoil XL in your crankcase (and they figure that out) they might look for an excuse to deny a claim. The engine might also fall off a jetliner and land on your house. The odds of it happening are tiny in either case. People and companies are usually reasonable. Unreasonableness pops up in all aspects of life and we need to be ready for it but not in terror of it.

Me, I'm going to learn, use common sense, make my (hopefully correct) choices and live with them, not writhing in needless terror over some remotely possible warranty issue.

If it comes down to "use the factory oil or else" then Helen may as well shut down BITOG and we all should go home and shut up... except when the OE Mfrs (or the Govt.) tell us to bark.


Jim Allen,

I applaud you sir! Thanks for your time to post your thoughts, as they reflect my thoughts exactly.

Jazzcat,

You and I have been round and round about this in the Mustang Forums, and Jim has summed it up nicely in my opinion. In fact, I look at it more than an opinion. No way Ford can deny your warranty after reviewing a used oil analysis that returns numbers that are well within specifications for that engine.

In conclusion, I still feel you are too worried about this. There are other "worries" for your car other than oil. Many of the mods common mustang owners install, like a PCM reflash "tune", has the ability to do MORE damage than a quality engine oil could ever do in the sump.
 
I would like to add one thing about my Shelby that uses Signature Series Amsoil.

If I were to have an engine failure (assuming it was stock), not related to oil, but Ford tried to blame the oil anyway....All I would do is drop 4 or 5 used oil analysis reports from every lubricant that has been in the sump. Then I would demand a new test of the oil in the sump.

No way Ford will beat me!

but.....as Jim Allen has already stated. Do you know what the odds are of me having an engine failure that was remotely oil related? I would win the lottery AND get struck by lightning first.

Fiddle Sticks, who am I kidding...the engine warranty is already VOID thanks to all the modding.
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Got a reply from Amsoil today. Seems to be some credence to "the beast's" claim that they are working on the new Ford spec and that there are labeling considerations involved.

"We are introducing a new 5W-20 oil in our Signature Series today, which carries the new Ford specification WSS-M2C945-A. Its product code is ALM. When labels and data sheet are updated, the 5W-20 XLM will also list this specification."

Here are my merely speculative comments:

The XLM is underlined because this oil will satisfy Ford requirements: SPEC + API logo on front. For those of us with new 2012 vehicles which call for WSS-M2C945-A this is good news as it throws another synthetic oil alternative into the mix.

Lets just hope they don't spend too long updating their website and labels to reflect the new Ford Spec. The folks at amsoil don't need my advice that the longer they drag their heels on conforming to the new spec, the greater the chance of customers trying other alternatives, and those customers never coming back. This is how the business and marketing world works.

Now, for someone who wants to drop in some Amsoil product right away, while trying to meet Ford requirements under warranty, I think its more important for their website to show the new spec compliance so that in the unlikely event that something goes wrong under warranty, and Ford investigates for oil spec compliance, one can refer to the website as proof. I don't think they would want to see older XL containers which may not have the updated information.

I suspect that the OE line will also follow suit now and reflect the new spec. Signature series will as usual, because of the special formulation, not meet API certification, and will be as a result, the ideal oil for out of warranty use (at least for a lot of us who can't afford any possible hassles from Ford). I would like to use the Sig but will wait for year 6. I am sure the XL will be great, especially since I will be changing semi-annually.

I am happy at these developments because its cheaper for me to buy 6 liters of amsoil (even at regular prices) than 5L + 1L of the typical offerings: Pennzoil, mobil etc. Since I live close to the distribution center, there will be no shipping costs, so its a no brainer.
 
Originally Posted By: kemo
does their oil certified to REALLY meet the specs? or are they just saying it does?


Their existing XL line has the "API certified" logo on the front, and meets Ford's spec on the back. If you see those two things, you are good to go.
 
Amsoil is a fine oil, but are all you guys saying we can just ignore engine bulder requirements for oil grades when under warranty with no danger of repercussions??
 
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