Amazon is on it today

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AutoMechanic said:
I still won’t do Amazon, Jim. 🙂. Especially since last time I ordered something online the UPS Guy showed up in a personal vehicle and almost got his tail taken off because I didn’t know who he was.
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Ask for a woman next time....
 
doublebase said:
Well, you’re doing better than me...ordered a painting a week ago, was supposed to come Friday...now it’s coming next Friday.

A friend of mine told me that you can call Amazon, complain and they’ll reimburse what you paid for Prime for the year. I haven’t done that...don’t think I will. I really think Amazon does a great job overall.
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My wife has a knack of ordering things off Amazon that take a long time for delivery. I was running a fever last month and she called me from work and told me to order an IR thermometer to replace our under the tongue one. Said order it today and hopefully we get it tomorrow. Five hours later it's at my doorstep before she got home from work. She was shocked anything could be delivered same day.

I bought a TV from BestBuy. Four day free delivery. That worked with my schedule. Delivery was a 6 hour window. BestBuy came an hour late and brought the wrong TV. So I called BestBuy to reschedule. They said four days. I said ok, if you pick up my old TV and take it away for free I can wait four days. They said $25 to take the old one. Told them Amazon can deliver the same TV for the same price in two days. Either two day delivery or free haul-away of the old TV. I'd like to stay a BestBuy customer but you owe me something for your mistakes. Give me a reason to stay a BestBuy customer. They said there was nothing they could do. I asked to escalate to a manager. They said a manager could call me within 24 to 48 hours. I said I could have Amazon deliver the TV before that. They asked if I'd like to cancel my order. Amazon let me choose a 3 hour delivery window and they sent me about 8 notices to get ready and kept me updated on the delivery status and delivered the TV on time by very professional and polite people.

Amazon has raised consumer expectations. Other retailers need to adapt or offer some value incentives.
 
AutoMechanic said:
Some of them are crazy Jim.
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No- all of them are crazy
About 15 years ago when I was MR GQ. my local UPS lady was after me.
Told the other drivers to ask me out for her. Then I was dating my fiancée 4X prior removed :) Another waste.
I told her I would but I was tied up in another relationship which was more truth-well nevermind. :)

Anyway from then on my parcels were on the roof, under my car, out in the front yard, or in the road.
The party was over until she quit.
 
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Leo99 said:
My wife has a knack of ordering things off Amazon that take a long time for delivery. I was running a fever last month and she called me from work and told me to order an IR thermometer to replace our under the tongue one. Said order it today and hopefully we get it tomorrow. Five hours later it's at my doorstep before she got home from work. She was shocked anything could be delivered same day.

I bought a TV from BestBuy. Four day free delivery. That worked with my schedule. Delivery was a 6 hour window. BestBuy came an hour late and brought the wrong TV. So I called BestBuy to reschedule. They said four days. I said ok, if you pick up my old TV and take it away for free I can wait four days. They said $25 to take the old one. Told them Amazon can deliver the same TV for the same price in two days. Either two day delivery or free haul-away of the old TV. I'd like to stay a BestBuy customer but you owe me something for your mistakes. Give me a reason to stay a BestBuy customer. They said there was nothing they could do. I asked to escalate to a manager. They said a manager could call me within 24 to 48 hours. I said I could have Amazon deliver the TV before that. They asked if I'd like to cancel my order. Amazon let me choose a 3 hour delivery window and they sent me about 8 notices to get ready and kept me updated on the delivery status and delivered the TV on time by very professional and polite people.

Amazon has raised consumer expectations. Other retailers need to adapt or offer some value incentives.
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Agreed, Amazon has gone to the greatest lengths to make customers happy. That's their thing. I just watched a documentary on Amazon on youtube...I was Amazed at what they've done and what they do everyday. Customer is number one.

I'll tell you what though, I think some other companies are coming around. We ordered two huge mirrors from Wayfair or something. One came smashed. They immediately sent us another one and took $65 off our order. They never even wanted proof that the mirror was broken. I asked them...so, I could have just ordered one and told you it was broken and you would have sent me another, no questions asked? They said, yeah, it costs too much for us to come and get the broken mirror and take it back.

Meanwhile I ordered a vinyl pool from some company over last summer and I spend four hours putting this thing up and $500 filling it with water and it's leaking on the bottom. The company tells me, send them a picture...I send them a picture. They say, ok now cut a hole in the side of the liner (so I can't use the liner). Take the pool down, lose your $500 bucks of water and put the new one up...hope and pray our new one doesn't leak, then dispose of the 24' foot round liner yourself. So I swam to the bottom of the pool and put an underwater patch on it, amazingly it held right on a seam. Imagine this is exactly what that pool company thought was going to happen.
 
doublebase,

You can see old videos of Bezos being interviewed on YouTube and he talks about not having the lowest prices...... he wanted to focus 100% on customer service.

Amazon is an excellent place to shop without the hassles of going to Walmart.

Amazon went from a tiny little company to leasing a fleet of 767s and an AWS business, the rise of Amazon should be taught in colleges of how to run a successful business.

.
 
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They really ticked me off recently, I've usually had good experiences with them.

I returned like 6 items back in November. I know what you're thinkin, 6 items?? I was planning to replace the oil pan in my subaru, hoping that would take care of an oil leak. Decided not to after pulling my starter and finding it covered in a film of oil, and my clutch is also slipping after only 2 years and 20k on it, rear main seal, thanks subie dealer that replaced the seal 20k ago!

Anyway.. I returned an oil pan, a couple things of rtv, and I can't remember what the other things were. I went to whole foods since they opened the earliest, I watched the kid scan everything in. 99% sure I got notified after that I had been refunded. Fast forward to February, I get multiple emails saying I'm getting charged again because they never received my stuff, all of it. Thankfully amazon CS was super nice, refunded those new charges, looked into it and said yes, it was a mistake, the items had in fact been received by the warehouse. Wonder if anyone else has had nonsense like that happen before.
 
Only thing that bugs me about their shipping is when I am not paying attention and make an order that contains food and chemical fluids for my vehicles, etc. They have no problem tossing food items into the same giant box as a leaking bottle of toxic junk. Or even if all of it is food they will put a bag of chips in with a 20 pound bag of table salt. Guess which one wins the sumo match inside the box being kicked around by shipping? I can't imagine Amazon is saving money by dumping everything into one box, and then having to refund and resend broken items, vs. just sending them out in their own boxes when it is obvious one item is going to get crushed by the other item.

Also, I've found their own shipping network that they recently added to our area is pretty dang incompetent. Stuff always arrives late from Amazon shipping, where as UPS and USPS are always early or on time. They also just toss packages out onto people's lawns and driveways instead of where it should go, especially at night and when it is raining, so the packages sit out and get ruined.

I honestly just keep using Amazon because I don't like blasting my credit card and personal info out all over the internet getting stuff from various websites. I have more faith in a tech giant like Amazon to keep my personal info from hackers. Joe Sixpack's website for his little country store is probably not as robust on the security front. LOL
 
My Dad hates crowds, stores, and shopping In general, so is the King of ordering from Amazon. If he cannot get it from Amazon, sends me to the store to buy it. Amazon drivers are here so often they know our dogs by name, and they all know where to put the packages if we are not home. We live outside the city, on a country acreage, in BC Canada, and most often 3 or 4 days for delivery.
 
Ordered some surge protectors last night at 11pm because the house got hit and I lost most. Got a text at 4:17 am they were delivered...wow
I did not pay extra.
 
skyactiv said:
Most of us love how awesome Amazon is, but it's a threat to our way of life.
When are people going to start buying bags of mulch from Amazon instead of running to Home Depot/Lowes/Walmart
or in my case, I buy mulch from a local Boy Scouts group.
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If they can do that or deliver a yard of topsoil with free prime delivery they would put everyone else out of business. Somehow I don't see larger items being common. Let's face it people who buy mulch usually buy 5-20 bags depending on lot size. Could their conveyor belts handle bags that large?
 
JC1 said:
If they can do that or deliver a yard of topsoil with free prime delivery they would put everyone else out of business. Somehow I don't see larger items being common. Let's face it people who buy mulch usually buy 5-20 bags depending on lot size. Could their conveyor belts handle bags that large?
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I spotted a few Amazon box trucks with lift gates recently. Amazon is delivering bulk items in my area now.
 
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I see lots of plain white Amazon trucks and Penske white and yellow vans.

Seems like they don’t even bother to get them painted due to busy delivery schedule.

I keep seeing more Freightliner made UPS looking trucks in my area.
 
Zee09 said:
Ordered yesterday and got my stuff 2 hrs later. One thing they told me would be today and at 7 am its at my door. All cheap stuff too. ( vitamins, oil filter)
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I'm a Prime member. Having confessed that, I don't like Amazon or Bezos. Crazy, I know.

But before Amazon, there really wasn't any consistent quick delivery.

Their quick deliveries are less consistent overall, IMO.

But I'm old enough to remember when 4 - 6 weeks was NORMAL.

Everyone else has been trying to play 'catch-up' for quite a while now.
 
Dave Hess said:
I see lots of plain white Amazon trucks and Penske white and yellow vans.

Seems like they don’t even bother to get them painted due to busy delivery schedule.

I keep seeing more Freightliner made UPS looking trucks in my area.
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They "scale" based on demand and volume. Once they know they have enough volume they buy the grey and blue vans, but before that they lease vans from other places.
 
Amazon is considering buying dead malls, bulldozing and building distribution centers to get closer to the surrounding neighborhoods and faster delivery times.

I don’t have a Prime membership as I don’t need things I order the next day. I have bought a few shares of Amazon over the past 20 years.
 
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