Originally Posted By: crw
Yes, that's what I mean. Here's your V6 Camaro, $22,999. Take it home today. Quit insulting the customer and make them play games with thousands of dollars at stake.
The current system is, "Gee, you are my valued customer. Now, I'm going to try to trick you into paying thousands of dollars more than you should."
That's why I say, "Get rid of ALL of the dealers."
I loathe the whole "car dealer culture" that seems to exist. Why can't we be left alone to buy cars like we buy any other goods? No, we have to be assaulted by an army of salesmen the minute we get near the lot. Ugh.
When we bought my wife's PT (used) last fall, it was at a no-hassle dealer (not CarMax, an independent but with a similar philosophy). I found the car one day, walked around and crawled under it and had to go IN the building to find someone to open it up. He gave me a key and said "look it over" and left me alone. I did, and told him I'd bring my wife back. We came back, got a key, took a test drive- NO hassle at all, no insistence on riding along, no nothing. We went in to talk and told him that we'd like to do a little comparison shopping, but we'd probably be back and left. We drove to a used car dealership affiliated with a big Chevy dealer because they listed 3 PTs on the lot. Before I opened the door of the Jeep, 3 salesmen were "helping" me. I told them we wanted to drive one of these PTs (showed him their internet inventory printout) and was told, "Oh, only one of those is left, can I interest you in an HHR? Its the same thing."
After a half hour of incessant wrangling and repeated urgings to take a look at an HHR instead (they had about 20 on the used car lot- says a lot for how much owners like the dang things), they finally let us drive one of the PTs they still had. We knew immediately that the first dealership had the car we wanted, so we started to leave... but no. They "invited" us into the office to "talk deals" because they "knew they could beat" the other price. We sat through the whole spiel of "what can I do to get you in this car today?" (I gave a price $1k lower than the other dealer because I didn't want that color). Then we went through the deal of him "talking to his manager" and coming back with a number written on a sheet of paper which he folded and slid across the table (Oooh, a big-shot deal-maker). Of course they came NOWHERE close, and ended by insinuating that they do SO much better at prepping cars and "assuring quality for us" that they simply can't match the other guys price because "he probably doesn't do anything to the car." ([censored] RIGHT, I'm thinking- he doesn't hide stuff about how its been abused before.)
To cut short (too late, I guess..) we went back to the first dealer and had an agreement in place within 20 minutes had the car the next day. And its a GREAT little car because it wasn't cosmetically enhanced by an unscrupulous dealer to hide its shortcomings. Yes, I had to buy new tires the week after we got it- but I *knew* it needed tires the first time I saw it and I got to pick the ones I wanted rather than pay a dealer's premium and get stuck with the tires *he* could get on the cheap.