Update:
Received word this morning from the HVAC firm that a 13 SEER unit has been obtained and will be installed next week. The supply house that sold the 10 SEER unit will be taking it back in exchange.
Apparently the supply house shares the blame in this as well. From what I'm being told, is that they told the HVAC firm that the 13 SEER units were nearly non-existant, because American Standard is phasing out all R-22, 5 ton, 3 phase units, and are switching over to all R-134a units. Of course, at that point in time, they just happened to have a 10 SEER unit in stock, no waiting. So, that's how I ended up with a 10 SEER unit (that the supply house was probably more than happy to get rid of).
However (is it a miracle?), they've now come up with a 13 SEER unit.
I would suspect that the HVAC firm called the supply house and said that he suspected that he was a couple of days from needing a lawyer to defend himself, and he needed a 13 SEER unit ASAP.
I am still suspicious about this. I can only wonder if I'm going to get nothing more than a new sticker or a 13 SEER shell onto the same 10 SEER unit. It seems to me that it may be time to get a sharpie marker and put some small markings in a few places on the HVAC unit that I have now (and take digital pictures of the markings).
Since this HVAC firm has no use for signed change orders (to protect themselves AND the customer), there will be a new HVAC firm hired for future use. I have about a 12 year history with this firm, but it is over.