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How do the Saturdays work? Do you have room to grow? Will they send you to brand specific technical training? Those are a few questions to think about and ask the SM. Talk to the shop foreman a little bit to see if he's friendly or not. Some places you get into, when a new guy comes in...

Yes, they can deny coverage if the customer hasn't kept up on maintenance. That is their right. That does not mean you can't get in your car and go to the next nearest dealer that is willing to help. But in the event something catastrophic happens, which is rare with Mazda there is a possibility...