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Dang, didnt notice your reply already! Anyway despite the issues, props to jatkins and 360insights for stepping up and acknowledging the issues and getting folks fixed up. I know folks have had issues in prior years (which was other claim managers) and were probably worried about more of the...

They (360insights) are supposed to be registering on here and reaching out to folks that posted they were incorrectly denied. Two different things happened. The fraud detection was incorrectly picking up on something (blame AI i suppose), so they made some adjustments there once they dug into...

OK i got ahold of the rebate company CEO, and they fixed my issue. Im working to set up a call next week with one of their VP's, and although i brought it up and linked this thread to the CEO, i plan to mention to the VP there are other folks impacted and ask if they are able to investigate...

Well i think i found the guy on linkedin to reach out too, i just sent another reply to the rebate firm, ill give it until Friday then ill try reaching out to the shell/pennzoil guy on linkedin and provide our feedback of 360insights. Worst case ill just take it back to walmart.

so you called 1-888-232-5988? Worst case i will go find some pennzoil marketing folks on linkedin, hah!

nope, their email states 24-48 hours for a reply, and i emailed them on the 18th and no reply yet. Guess i will try to call them this week.

Well mine was declined for "not meeting the requirements of the program", pretty sure i did everything directly. Any thoughts on calling vs email? Quick deny at least lol.

Got mine today from walmart, was able to get them to match the online price, and got the rebate submitted. Saving everything including the receipt just in case i need to resubmit.

historically, yes

Same. Something to keep in mind, apparently walmart uses a re-label barcode and i didnt pay attention, but ended up being OK. I got both rebates from oriley's, theirs plus the castrol one, but i returned two to walmart. Saw the pennzoil rebate thread, so i think ill give that a shot.

I got the same, but on the second rebate. I did not get that recent random/confirmation for the first rebate, only the original confirmation. Agreed the tracking is a bit weird. Sounds like we are mostly all in the same boat, lets hope for the best, but if not we can hopefully all get them to...

I actually got my "2nd" rebate via venmo, but have not gotten my "first" rebate which was via paypal. I used different emails so thus i could tell which is which, but just adding to the list of folks who have only gotten one of two.